Frequently Asked Questions

What are the delivery times?

Our orders are delivered in 7 to 15 business days in France and the EU. A confirmation email with your tracking number will be sent to you upon shipment.

Is delivery free?

Yes! Delivery is free for purchases of €20 or more in France and the European Union.

How do I return a product?

You have 30 days after receipt to return your order. Returns are free. Contact us at contact@cleviparis.com to initiate your return.

How can I track my order?

As soon as your order is shipped, you will receive a confirmation email containing a tracking link to follow your package in real-time.

How do I contact customer service?

Our team is available by email at contact@cleviparis.com. We respond within 24 hours from Monday to Friday.